All Terms and conditions below are fully understood and accepted when you confirm & join a tour.
1. Booking & Payments
1.1– All bookings must be made through our website/email/Whatsapp or at our office.
1.2– Full payment is required at the time of booking to secure your spot. (no payment received = no confirmation)
1.3– Payments are non-refundable unless due to serious unforseen circumstances (further documentation required)
2. Cancellation & Refund policy
2.1– Cancellation made by the participant must be in writing and are subject to management decision.
-Cancellation made ≥ 7 days before tour departure = 50% refund.
-Cancellation made ≤ 7 days before tour departure = NO refund, but date reschedule is possible (at least 4 days before tour date)
2.2– Our company reserves the right to cancel or reschedule the tours due to circumstances such as extreme weather/ landslides or safety concerns. In such cases, participants may opt for a full refund or date reschedule.
3.Liability & Insurance
3.1 – Guests are solely responsible for their safety and/or any dependent under their care in our premises or when participating in any of our activity. They should be fully aware of the hazards of services and activities provided, as well as stay within our property.
3.2 – The Management/guide do not assume responsibility for the loss, theft or damage to your belongings. Please keep your items stored safely.
3.3- The Management/guide do not assume responsibility for any harm, accident or injury suffered by the guests or their dependents, as a consequence to guests’ own decision or lack of judgement. Please follow the Management’s or your guide’s instructions and advice properly to avoid any risk.
3.4- Guests must be fully aware and take full responsibility regarding the known or unknown status of their health, allergies and level of fitness and, are solely responsible for any linked consequence that might occur during their stay or while taking part in our services and activities.
3.5– Guests are liable for any damage caused by themselves or their dependent and shall inform the Management/guide of any malfunction during their time with us.
3.6– Participants are encouraged to obtain personal travel insurance covering hiking & outdoor activities.